In IT systems management, service delivery is always considered as the tip of the iceberg. There are various underlying heterogeneous systems that help the IT team deliver business services to the end users. These systems include Routers, Firewalls, Switches, WAN accelerators, Servers (Physical/ Virtual), Applications/ services, Load Balancer, Racks, Sensors, Cooling systems & much more. Delivering streamlined IT services depends on the performance of these systems. This mandates that each system should be strategically planned, deployed, and maintained throughout its lifecycle. For most of its tenure, the systems remain in the operations and maintenance stage where they are monitored for health and performance, and the resources are optimized. The following block diagram highlights OpManager functionality in the systems management scope.
OpManager: A comprehensive systems management software
OpManager's system management uses SNMP/WMI/CLI network protocols to fetch data on network devices performance and perform threshold-based monitoring. When the threshold levels breach, OpManager alerts you through various notification channels such as SMS, email, ticket logs and web alarms.OpManager offers a comprehensive network management solution that helps you resolve network outages, troubleshoot WAN latency, analyze WAN traffic, monitor VoIP performance, manage configurations, and much more.
Servers & Essential Apps monitoring
OpManager monitors both physical and virtual servers such as VMware, vSphere, VMware ESX, Hyper-V, Xen, and Nutanix clusters and associated VMs from a single console.By monitoring critical performance metrics such as availability, response time, process count, service performance, hardware metrics and more, OpManager's system management software keeps the server health in check and performs effective server performance management. OpManager also monitors essential applications such as Exchange, MSSQL and Active Directory, and services and processes that run on the servers.
Fault management
OpManager's fault management system works by detecting the system network performance, alerting the faults through notification profiles and fixing the faults through manual intervention or automation. Automated troubleshooting options include triggering self-healting scripts or running pre-loaded programs.You'll also have the option to escalate alarms to alternate persons thereby ensuring no alarms go unattended and no faults go unresolved. This helps you achieve low MTTR by quickly locating the root cause of an issue.
IT Workflow Automation
IT Workflow automation helps you automate repetitive laborious IT tasks and first level troubleshooting. OpManager's Workflow is code-free, and can be initiated as a counter action to resolve network faults. With more than 70 Workflow actions in OpManager's system management solution, you can automate routine but time-consuming tasks by defining the conditions, and selecting the devices and commands.
FAQs on Systems Management
What is systems management?
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Systems management refers to the centralized management of IT network and business operations for their smooth co-existence and functioning. It helps ensure high-quality network services and uninterrupted business operations, keeping the redundant performance outages at bay.
What is the importance of IT systems management?
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IT systems management is important to monitor and manage network devices, data-centers and applications to deliver high QoS, and rich IT infrastructure. It also helps you with log management, help and service desk management, security and compliance, performance analytics, inventory management, automation and much more.
"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."
OpManager
Easy Implementation, Excellent Support & Lower Cost Tool
- Team Lead, IT Service Industry
Review Role: Infrastructure and OperationsCompany Size: 500M - 1B USD
"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"
OpManager
Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement
- NOC Manager in IT Service Industry
Review Role: Program and Portfolio ManagementCompany Size: 500M - 1B USD
"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."
OpManager
Great Monitoring Tool
- CIO in Finance Industry
Review Role: CIOCompany Size: 1B - 3B USD
"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."
OpManager
Simple Implementation, Easy To Use. Very Intuitive.
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