Download Service Packs/Hotfix
We recommend users to move to the latest version, RMM Central build 10.2.17 (Learn what's new!)
The SHA256 checksum hash value is ccdbc9d3f06186660a9da76a139e3ad5a8b8d9e39c7db00f60bfa3b641e212c4
How do I find out my build number?
You can find the build number at the top right side corner of RMM Central product.
| If your build number is |
Upgrade to Build Number |
UEM Build Number |
Monitoring Build Number |
SHA256 Checksum hash value |
| 10.2.3 to 10.2.16 |
Download and upgrade to 10.2.17 . |
11.2.2335.7 |
12.7.311 |
ccdbc9d3f06186660a9da76a139e3ad5a8b8d9e39c7db00f60bfa3b641e212c4 |
| 10.1.28 to 10.2.2 |
Download and upgrade to 10.2.3 . |
11.2.2300.7 |
12.7.001 |
b19900705d81a163b6838367475ecb56219752519e02ed777dbdbd665b51e400 |
| 10.0.8 to 10.1.27 |
Download and upgrade to 10.1.28 . |
10.1.2138.15 |
12.6 |
55db2085b132d7e4520e28631b59013dc5c0b9a4d810286b38b77e5ef70c185d |
| 10.0.0 to 10.0.6 |
Download and upgrade to 10.0.7 . |
10.1.2119.8 |
12.5.466 |
ec0f049ed19f73fa827604d110374a2c1a20502857a851da800c07ac6ed4be57 |
Note
RMM Central can be upgraded to 10.2.17 build only after updating the system to 10.2.3.
RMM Central can be upgraded to 10.2.3 build only after updating the system to 10.1.28.
RMM Central can be upgraded to 10.1.28 build only after updating the system to 10.0.7.
PPM Installation Steps
ManageEngine RMM Central service pack contains two components to be updated. The service pack is provided as a .zip file which contains two PPM files for RMM Management and RMM Monitoring respectively. These ppms need to be applied based on the build numbers of UEM and Monitoring components.
- Conditions to be checked
- Prerequisites
- Instructions to Apply Service Packs/Hot Fixes for RMM Management component
- Instructions to Apply Service Packs/Hot Fixes for RMM Monitoring component
- Automatic updating of Probe Servers
Conditions to be checked
- Check & note the build versions of RMM Management and RMM Monitoring components from the product console.
- If the build number for each component is less than the mentioned number, that particular PPM needs to be updated.
For example, if the Management component build number is less than 10.1.2138.15, Management component of 10.1.28 zip needs to be updated.
- The latest PPMs cannot directly be applied, unless the previously released UEM and Monitoring builds are updated and within the mentioned conditions.
Prerequisites
- Take a backup of the RMM Central installation directory (/RMMCentral_Server) to avoid any data loss during the upgrade process.
- If you have installed RMM Central Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
- Ensure that either your RMM Central installation directory or the RMM Central Directory folder in the system on which the RMM Central database is running is not scanned by the anti virus.
- If RMM Central is installed on a virtual machine, take a VM snapshot of the Central and all probes.
- Stop the ManageEngine RMM Central Server and ManageEngine RMM Monitoring Central Service under services.msc
- Note: Kindly apply the service pack during non-business hours to reduce production blackout, as the RMM server needs to be stopped.
Instructions to Apply Service Packs/Hot Fixes
RMM Management Component
- Execute the UpdateManager.bat file present in the\ManagementCentral/bin directory.
- Click "Browse" and select the.ppm file starting with name "ManageEngine_RMM_Central"that you have downloaded.
- Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
- Wait until the service pack / hotfix is fully installed.
- Click "Close" and then click "Exit" to exit the Update Manager tool.
- If there are no latest management or monitoring PPM files available, proceed to start RMM Central service. Else, update the next PPM files and then start the service.
RMM Monitoring Component
- Execute the UpdateManager.bat file present in the\MonitoringCentral/bin directory.
- Click "Browse" and select the.ppm file starting with name "ManageEngine_RMM_Monitoring_"that you have downloaded.
- Click "Install" to install the service pack. This may take a few minutes depending on the amount of data that needs to be migrated.
- Wait until the service pack / hotfix is fully installed.
- Click "Close" and then click "Exit" to exit the Update Manager tool.
- Once RMM Central & Monitoring service is started, the Smart Update process will be initiated.
Smart Update (Automatic updating of Probe Servers)
- There is also a provision in RMM Central for automatically updating the probes.
- Here, the Probe will automatically contact the Central server.
- Once the Probe server detects a build number mismatch with the Central server, all the Probe services will be stopped.
- The Probe server downloads the Update Pack from the Central server and starts updating.
- Once the update process is completed, Probes will restart automatically.
