Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

To upgrade Asset Explorer to version 6954 and later, import a certificate during the upgrade process. Click here to download the certificate. Click here to know more.

If you are a new user, download AssetExplorer directly.

Current Build	Next Build	ServicePacks/Hotfix
6970	6982	Service Pack SHA256 Value - 6e8f03828de4b7a175d38a4f2d2ed3d9de5c781b0b3f125beb3a0f06da628fb1
6800	6970	Windows Service Pack SHA256 Value - 58fc34c7ddd49cdc41d194ddba9fa574610730a95493b2fe52368a3267318912 Linux Service Pack SHA256 Value - e2847c7c9d552a01ee1dd78c660f953a581add80dd4614acd9a154f017c72a6f Skip the forced backup Entry : -DSkipForcedBackUp_6970=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6970=true Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6970=true Save and execute the file to skip the forced backup process.
6700	6800	Service Pack SHA256 Value - 6fecc535b4260aa06aa0c3f943ba95029faf38d8cf61c9bb710f7030b9e36822 Skip the forced backup Entry : -DSkipForcedBackUp_6800=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6800=true Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6800=true Save and execute the file to skip the forced backup process.
6600	6700	Service Pack SHA256 Value - 57f2e013bdae3e3db81aff10ffbf08ff48b23c17458dbc135cb77f51421c0352 Skip the forced backup Entry : -DSkipForcedBackUp_6700=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6700=true Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6700=true Save and execute the file to skip the forced backup process.
6504	6600	Service Pack SHA256 Value - 8601c6594ca86671b25a2bf08598ac30319a1b53d49053bc4b7c591ce0039fda Skip the forced backup Entry : -DSkipForcedBackUp_6600=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6600=true Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6600=true Save and execute the file to skip the forced backup process.
6500, ..., 6503	6504	Service Pack SHA256 Value - 9d066cbd0c9dddc6ea16fd67d70ace563b075e41bee1d00ee604a9316cc3fbce
6214	6500	Windows Service Pack SHA256 Value - 3b948bcdc9391b5df59ca8be7325189ec658aca0abf42c4333d99a5b47f55a38 Linux Service Pack SHA256 Value - d5f7a6afb924e6c4aa24ae2b995d6a8175b85b1ca9429d58ec1b1a43b7b8fe99 Skip the forced backup Entry : -DSkipForcedBackUp_6500=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Find java -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6500=true Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6500=true Save and execute the file to skip the forced backup process.
6200	6214	Service Pack SHA256 Value - 95a924ca4105d826f8d6a30727879aa8f61bb0e3cd93c26d83d5346e08a08f64
6131,6132	6200	Service Pack
6116, 6117, ... 6131	6132	Service Pack
6115	6116	Service Pack
6104, ... 6114	6115	Service Pack
6100, 6101, 6102, 6103	6104	Service Pack
6000	6100	Service Pack
5618	6000	Service Pack
5614-5617	5618	Service Pack
5607-5613	5614	Service Pack
5606	5607	Service Pack
5600	5606	Service Pack
5504	5600	Service Pack
5500 , 5501, 5502, 5503	5504	Service Pack
5103	5500	Service Pack
5000 - 5005, 5100 - 5102	5103	Service Pack

Instructions to apply the Service Pack/Hotfix

• Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
• Take a backup of the existing build for security reasons. From command prompt, move to\bin directory and execute backUpData.bat. This will start the backup. cmd>[assetexplorer home]\bin cmd>backUpData.bat where, assetexplorer home -> C:\ManageEngine\assetexplorer

If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com

How can I find the Build Number of AssetExplorer?

In the AssetExplorer web client, click the "About" link at top right of the page.You should see the Build number mentioned on the top right of the page.

Check the below image to locate the build number.

Upgrade to version 6954 and later:

With Asset Explorer 6954, the Update Manager application is already upgraded for security reasons. Therefore, users who wish to migrate to Asset Explorer 6954 and later must import a certificate before installing the PPM. This is a one-time process and the certificate will be automatically applied during future upgrades.

Click here to download the certificate.

To perform the upgrade,

• Open command prompt.
• Navigate to [AE_Home]/bin folder and execute the following command to open the Update Manager tool:
  • For Windows: UpdateManager.bat
  • For Linux: UpdateManager.sh
• Click Browse.
• Select the downloaded PPM file and click Install. The import certificate dialog box appears as given below:

• Click Browse and import the certificate.
• Click Import. Follow the on-screen instructions and continue the upgrade process.
• Start Asset Explorer server after the upgrade is complete.

To apply patch from console,

• Run the following command to start the upgrade:
  For Windows: Go to <AE home>/bin/scripts in command prompt, and execute the following command:
  UpdMgr.bat -u conf -c -option i -ppmPath <Downloaded Service Pack file path> -h .\
  For Linux : Go to <AE home>/bin in terminal and execute the following command :
  bash UpdateManager.sh -u conf -c -option i -ppmPath <Downloaded Service Pack file path> -h .\
• A message will be displayed as given below:

• Enter the path of the downloaded certificate and press Enter.
• Follow the on-screen instructions and continue the upgrade process.
• Start the Asset Explorer server after the upgrade is complete.

Need help ?

Want help with upgrading AssetExplorer to the latest version? Contact AssetExplorer Support