Download Service Pack for Release 16.4

This service pack will enable customers already using Applications Manager (build #8010 & above) or APM Plugin (build #11010 & above) to upgrade to our latest version. Get to know more about the latest features, enhancements and issues fixed in the release notes.

If you are new to Applications Manager, you can directly download the Full Build. [How can I find my build number?]

Who should upgrade?	Upgrade path to the latest build	Steps | Troubleshooting
Customers using Build No. 15000 and above	- Download Service Pack 16.5 and move to build #16574	Upgrade Guide
Customers using Build No. 11040 to 14980	- Download Service Pack 15.0 and move to build #15007 - Download Service Pack 16.5 and move to build #16574	Upgrade Guide
Customers using Build No. 10031 to 11030	- Download Service Pack 11.0 and move to build #11040 - Download Service Pack 15.0 and move to build #15007 - Download Service Pack 16.5 and move to build #16574	Upgrade Guide
Customers using Build No. 8010 to 10030	- Download Service Pack 10.0 and move to build #10031 - Download Service Pack 11.0 and move to build #11040 - Download Service Pack 15.0 and move to build #15007 - Download Service Pack 16.5 and move to build #16574	Upgrade Guide

If you are using a build earlier than 8010, contact appmanager-support@manageengine.com to install the service pack.

• In the web client, click the "Hello [admin]" link on the top right corner of the page.
• Click on the "About" menu item.
• In the "License Information" section, you can find the build Number.
• Check the image guide to locate the build number.

1. For Applications Manager Standalone:
   
   • Shut down Applications Manager as you normally do.
   • Via administrator command prompt, execute the shutdownApplicationsManager.bat -force command (shutdownApplicationsManager.sh -force for Linux) from the 'Applications Manager Home' folder.
   • As a best practice, take complete backup of 'Applications Manager Home' directory. SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. Click here to know how to backup SQL database.
   • To rollback to the old version, rename the existing 'Applications Manager Home' directory and restore the complete backup copy of this directory. SQL backend users should connect to SQL Management Studio & restore the AMDB database backup as well. Click here to know how to restore the SQL database backup.
   • Run the updateManager.bat script (updateManager.sh -c for Linux) under the 'Applications Manager Home/bin' folder which invokes the Update Manager tool.
   • Browse and select the Service pack file (.ppm) saved in your computer.
   • Click Install to initiate the upgrade process.
   • Once you see the "Installed" message on your screen, click Finish to complete the installation.
   • Start Applications Manager Server.
2. For Applications Manager Plugin (Installed as a plugin under OpManager):
   
   • Please make sure that your service pack is compatible with your current OpManager version by checking this link.
   • Shut down OpManager as you normally do.
   • Via administrator command prompt, execute the shutdownApplicationsManager.bat -force command (shutdownApplicationsManager.sh -force for Linux) from the 'Applications Manager Home' folder.
   • As a best practice, take complete backup of 'OpManager Home' directory. Click here to know more about OpManager upgrade process.
   • SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. Click here to know how to backup SQL database.
   • From administrator command prompt, Run the updateManager.bat script (updateManager.sh -c for Linux) under the 'Applications Manager Home/bin' folder which invokes the Update Manager tool.
   • Browse and select the Service pack file (.ppm) saved in your computer.
   • Click Install to initiate the upgrade process.
   • Once you see the "Installed" message on your screen, click Finish to complete the installation.
   • Start OpManager Server.

Need Help?

Want help with upgrading to the latest version of Applications Manager? Please email us at appmanager-support@manageengine.com

Request 30-day Evaluation License for Add-ons

If you'd like to evaluate our add-ons, please fill in the form and send to us. Request for Add-ons Evaluation License here.

This form is only for users who have a Registered License and want to try out any add-on before they make a purchase. Evaluation users already have all 'add-ons' turned on by default. Free edition users who want to evaluate and then make a purchase can also submit their requests here.

End of Support - Product Support Life Cycle Information

We recommend users to switch to the latest version of Applications Manager. Check out our Product Support Life Cycle Information page to know which older versions of Applications Manager we no longer provide support for.