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Upgrade to the latest version of EventLog Analyzer - Download service packs!

We recommend our users to move to the latest version EventLog Analyzer 12.3.2 build #12328 released on Oct 20, 2023.
Upgrade packs are common for both Windows and Linux installations.

Note:

  • EventLog Analyzer can now be installed only on a dual core processor or equivalent.
  • During the upgrade process, the database, configuration files and license files will be backed up for instances with PostgreSQL and MS SQL databases. Kindly refer to this troubleshooting document for more details on the PPM backup and the failure cases.
Select the Product Build Number
(How to find the Build number?)		 Upgrade path to move to latest build
(Instructions to apply service packs)
  • 12300 to 12327
  • 12200 to 12292
  • 12100 to 12167
  • 12000 to 12063
  • 11200 to 11212
  • 11020 to 11140
  • 11000 to 11010
  • 10000 to 10081
  • 9000 to 9003
  • 8060 to 8066
  • 8050 to 8052
  • 8020 or lesser
  1. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install the service pack 12.3.0 (Build 12308)
  2. Download and install the latest service pack 12.3.2 (Build 12328)

    3. Note: Those whose first version of EventLog Analyzer is 12.2.1 Build 12219 with the Distributed Setup, please contact eventlog-support@manageengine.com to upgrade to 12.3.0 Build 12308.

  1. Download and install the service pack 12.2.1 (Build 12210)
  2. Download and install the service pack 12.3.0 (Build 12308)
  3. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install the service pack 12.1.0 (Build 12100)
  2. Download and install the service pack 12.2.1 (Build 12210)
  3. Download and install the service pack 12.3.0 (Build 12308)
  4. Download and install the latest service pack 12.3.2 (Build 12328)

    5. Note: Those whose first version of EventLog Analyzer is 12.0.4 Build 12043, please contact eventlog-support@manageengine.com to upgrade to 12.1.0 Build 12100.

  1. Download and install the service pack 12.0.0 (Build 12000)
  2. Download and install the service pack 12.1.0 (Build 12100)
  3. Download and install the service pack 12.2.1 (Build 12210)
  4. Download and install the service pack 12.3.0 (Build 12308)
  5. Download and install the latest service pack 12.3.2 (Build 12328)

    6. Note: Those whose first version of EventLog Analyzer is 11.21 Build 11210, please contact eventlog-support@manageengine.com to upgrade to 12.0.0 Build 12000.

  1. Download and install the service pack 11.20 (Build 11203).
  2. Download and install the service pack 12.0.0 (Build 12000)
  3. Download and install the service pack 12.1.0 (Build 12100)
  4. Download and install the service pack 12.2.1 (Build 12210)
  5. Download and install the service pack 12.3.0 (Build 12308)
  6. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install the service pack 11.02 (Build 11026).
  2. Download and install the service pack 11.20 (Build 11203).
  3. Download and install the service pack 12.0.0 (Build 12000)
  4. Download and install the service pack 12.1.0 (Build 12100)
  5. Download and install the service pack 12.2.1 (Build 12210)
  6. Download and install the service pack 12.3.0 (Build 12308)
  7. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  2. Download and install the service pack 11.02 (Build 11026).
  3. Download and install the service pack 11.20 (Build 11203).
  4. Download and install the service pack 12.0.0 (Build 12000)
  5. Download and install the service pack 12.1.0 (Build 12100)
  6. Download and install the service pack 12.2.1 (Build 12210)
  7. Download and install the service pack 12.3.0 (Build 12308)
  8. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  2. Download and installservice pack 11.0 (SP-11.0) to migrate to build 11005.
  3. Download and install the service pack 11.02 (Build 11026).
  4. Download and install the service pack 11.20 (Build 11203).
  5. Download and install the service pack 12.0.0 (Build 12000)
  6. Download and install the service pack 12.1.0 (Build 12100)
  7. Download and install the service pack 12.2.1 (Build 12210)
  8. Download and install the service pack 12.3.0 (Build 12308)
  9. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and install service pack 9.0 (SP-9.0) to migrate to build 9001.
  2. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  3. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  4. Download and install the service pack 11.02 (Build 11026).
  5. Download and install the service pack 11.20 (Build 11203).
  6. Download and install the service pack 12.0.0 (Build 12000)
  7. Download and install the service pack 12.1.0 (Build 12100)
  8. Download and install the service pack 12.2.1 (Build 12210)
  9. Download and install the service pack 12.3.0 (Build 12308)
  10. Download and install the latest service pack 12.3.2 (Build 12328)
  1. Download and copy EventLog Analyzer JRE zip file as instructed
  2. Download and install service pack 8.6 (SP-8.6) to migrate to build 8066.
  3. Download and install service pack 9.0 (SP-9.0) to migrate to build 9001.
  4. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  5. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  6. Download and install the service pack 11.02 (Build 11026).
  7. Download and install the service pack 11.20 (Build 11203).
  8. Download and install the service pack 12.0.0 (Build 12000)
  9. Download and install the service pack 12.1.0 (Build 12100)
  10. Download and install the service pack 12.2.1 (Build 12210)
  11. Download and install the service pack 12.3.0 (Build 12308)
  12. Download and install the latest service pack 12.3.2 (Build 12328)
  Please contact EventLog Analyzer support team
  • Service-Pack VersionSHA256 Value
  • Service pack 12.3.2 (Build 12328)9f2b094f88745167cdcf7c954037555893c26954fe3f646f4943918db4ad3c60
  • Service pack 12.3.2 (Build 12326)84cec2aa1a33ff2242959c2f267501d52cec9cd41fab9a59edf484898ea7afc6
  • Service pack 12.3.0 (Build 12308)f8e55caa0a6e075653fb87538de4866d3fabc38171b190d0ad26165d7822c09a
  • Service pack 12.2.1 (Build 12210)2cd9117f3824af718bb00275439668fba1d43fdfa1eaa2f4d202ccf5552e650a
  • Service pack 12.1.0 (Build 12100)060D1EA6E9DA1707B06FF89E3636C0612496D0D85CAAD770D6C4D3847136D41C
  • Service pack 12.0.0 (Build 12000)FA8D52FF127B34C64FEF7B38B770ED4985BFDF43096865155DB75FA856B4C042
  • Service pack 11.20 (Build 11203)A3F884D924D0210F6AAD15CFA702116BAD35BC2544F5F35C00F4A9E8B624AE68
  • Service pack 11.02 (Build 11026)D7B019D49B72C2A6086D44494B5E15BEDCDE9FC31D52716EB3B6DBEE7655483B
  • Service pack 11.0 (Build 11005)647BFD618DDD525EC28EFB8F3A483384729A35B8DAEC286F9AB6AC2AE92BBCA3
  • Service pack 10.0 (Build 10000)1F8F99E2750DCE1690CDF4F057FC35585C4D9559AC654527A45FE90D6421CB1A
  • Service pack 9.0 (Build 9001)65B27ADA391A9BDE05B11B77CBBB8DA160FB21816958819A2019309004C2A056
  • Service pack 8.6 (Build 8066)A0B6368DCBA3508BD58006A9ECFB0C1309C251A1AF286ACDFF218BC7C69CD312

Instructions to apply service packs

Important note

  • 1
    Please stop the EventLog Analyzer service and take a copy of the entire EventLog Analyzer folder or a server snapshot. Please note that backing up EventLog Analyzer is mandatory so that you can restore the installation to this version in case of upgrade failures. If you are using the Distributed Edition of EventLog Analyzer, back up the admin server and all managed servers.
  • 2
    Before you proceed with the upgrade process, please ensure the availability of enough disk space in the server where EventLog Analyzer is installed.
  • 3
    If you use a MS SQL database, we strongly recommend you to take a snapshot of your database as well.
  • 4
    If you've deployed the Distributed Edition of EventLog Analyzer, please apply the service pack only on the admin server. The admin server will auto-upgrade all the reporting managed servers and the managed servers will automatically update the Agents if they are in use.
  • 5
    In case you apply more than one service pack at a time, please start the EventLog Analyzer application after each service pack upgrade.

For Standalone and Distributed Editions of EventLog Analyzer, please update using the following steps.

  • 1
    Stop the EventLog Analyzer service.
  • 2
    Open the Command Prompt with administrative privilege.
  • 3
    Navigate to the <EventLog Analyzer Home>\bin folder.
  • 4
    Type these three commands to ensure the proper shutdown of the application: shutdown.bat, stopDB.bat, and stopSEC.bat.
    Note: StopDB.bat is only meant for the default database (PostgreSQL). If you use MS SQL, please ignore this command. Kindly execute shutdown.bat and stopSEC.bat.
  • 5
    Execute UpdateManager.bat.
  • 6
    Click on Browse and select the appropriate PPM file.
  • 7
    Click Install. Please wait for it to complete.
  • 8
    Start the application and check the build number.
    Note: Command to stop the service in Linux: /etc/init.d/eventloganalyzer stop
    Command to stop the service in RHEL: systemctl eventloganalyzer stop
    File names: shutdown.sh, stopDB.sh, stopSEC.sh, UpdateManager.sh
    Storage location: eventlog folder. Eg: eventlog/bin directory

How do I import certificate?

Please follow the below steps to import certificate.

Certificate link: https://www.manageengine.com/certificate/ppmsigner_publickey.crt

Console mode:

  • Run the UpdateManager.bat/sh file with -c as a command line argument.
  • After invoking UpdateManager in command line mode, select option c from the list of options provided to import the certificate.
  • Enter the path of the certificate when requested and proceed with steps 5 to 8 mentioned above.

UI mode:

  • Execute UpdateManager.bat/sh.
  • Open import certificate tool by clicking the Import Certificate button on the top-left corner.
  • Select the shared certificate by using the Browse button to locate the file.
  • Next, select Import to pull in the certificate and proceed with steps 5 to 8 mentioned above.

  Do not interrupt or revert the upgrade process. In case of upgrade failure, please contact EventLog Analyzer support team.

Specific Migration Instructions

Migrating from Build 9000 to Build 10000

Download the upgrade manager files from the below links and extract it to < Eventlog_Analyser_Home> /bin folder.

 Download  Download
 

Migrating from Build 805x to Build 806x

Download the JRE zip files and place it in EventLog Analyzer
home directory.

  Windows
32 Bit
 64 Bit
 
  Linux
32 Bit
 64 Bit
 

Manual index migration

EventLog Analyzer has updated its indexing mechanism after 8061/8062. Since index migration is a resource intensive process, we recommend you to carry out this operation manually.

In command prompt, run MigrateIndex.bat/sh script located in
< EventLog_Analyzer_Home > \troubleshooting directory.

 For Distributed Edition, run the above script on all Managed Servers.
 

How do I find out my current build number?

  • 1
    Open the 'Eventlog Analyzer' web client.
  • 2
    Click on the question mark '?' on the right side of the top pane
  • 3
    Select the 'About' option.
  • 4
    A pop-up window appears containing details of your EventLog Analyzer version. You can find the build number from this window.
     
    View Screenshots
×
find-build-number find-build-number-2 find-build-number-3 ❮ ❯
 

EventLog Analyzer Trusted By

Los Alamos National Bank Michigan State University
Panasonic Comcast
Oklahoma State University IBM
Accenture Bank of America
Infosys
Ernst Young

Customer Speaks

  • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
    Benjamin Shumaker
    Vice President of IT / ISO
    Credit Union of Denver
  • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
    Joseph Graziano, MCSE CCA VCP
    Senior Network Engineer
    Citadel
  • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
    Joseph E. Veretto
    Operations Review Specialist
    Office of Information System
    Florida Department of Transportation
  • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
    Jim Lloyd
    Information Systems Manager
    First Mountain Bank
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