Choose your help desk wisely

Help Desk

Service Catalog

Automatic Ticket Dispatch

Problem Management

• Problem Management Workflow
  • Problem Analysis
  • Workaround & Solutions
  • Incidents & Problem Associations
• Optional Problem Closure Rules
• Free Flowing Text and Attachments Support for Problem Recording
• Comprehensive Problem Reports

Change Management

• Support Different Types of Change
  • Standard Change
  • Minor Change
  • Major Change
  • Significant Change
• Change Approval Board
• Approved Change Reports for Scheduling
• Forward Schedule of Changes
• Change Calender for Easy Scheduling
• Change History

Custom Module

API Integration

Automated Billing

Flexible Billing Module

QuickBooks Integration

Project Management

CMDB

Account Based Color Themes

Asset Depreciation Assessment

Automatic Email to Ticket Conversion

Active Directory Integration

LDAP Integration

Import from CSV Files

User Survey

Complete History of Request

Multi Site Support

Scheduler

Remote Desktop Sharing - Across Networks

Remote Desktop Sharing - Within Network

Computer Telephony Integration

IT Help Desk Reports

• Canned Reports
• Customizable Reports
• Query Builder
• Scheduled Reports
• Export as CSV, XLS & PDF

Automatic Dispatch

SLA Management

Priority Matrix

Load Balancing

Automatic Case Routing

Auto Device Discovery

Notify Technicians

Holidays / Operational Hours

Knowledge Base

Self Service Portal

Asset Management

Purchase Management

Contracts

Custom Request Form Templates

Flash Reports

Fail Over Service

Mobile Client

• iPhone
• Android
• Operating Systems Supported
• Windows
• Export as CSV, XLS & PDF
• Linux

Database Support

• PostgreSQL
• MS SQL