Build a powerful knowledge repository. Provide enhanced customer support.
- Add knowledge articles instantly by importing them from CSV files.
- Quickly access the most popular and most recent solutions using preset views.
- Let customers rate and comment on the solutions shared with them.
- Easily find solutions from the knowledge base using keywords.
Organize knowledge. Make way for faster resolutions.
- Forward articles to customers directly from the knowledge base.
- Set up automatic review and expiration dates for solutions to ensure solutions are still useful and valid.
- Share only approved solutions with support reps.
- Share solutions with specific customers using topic templates.
- Choose what to share with customers by altering access permissions.
- Group solutions by topics and sub-topics to facilitate easier access.
- Take advantage of the REST API support and manage solutions.