Case Study - GoGlobal-Travel industry

Why an APM solution was needed

GoGlobal Travel is a leading travel wholesaler dedicated to travel trade partners, selling to over 20,000 retail travel agents and tour operators. They offer services like the booking of flight tickets, hotels, and cabs via its online portal and operate in markets throughout Americas, Asia and Europe. GoGlobal Travel is the ultimate one-stop shop for car rental, F.I.T. hotel and group bookings worldwide for their partners.

Whether it be wanderlust fueled travelers, busy couples looking forward to unwind on that long-awaited weekend get- away, or the globe- trotting business executive who needs to get back home in time to catch his or her son's baseball game at school, everyone's kept blissfully unaware of the difficulties in stitching together all the little patches that make a traveler's experience hassle- free. That's because GoGlobal sweats it out behind the scenes so their customers can enjoy their holidays in peace.

Overview
Company : GoGlobal Travel
Location : Jerusalem, Israel
Industry : Travel wholesale (B2B)

Why Applications Manager?
Comprehensive performance metrics and reporting
Easier analysis & faster troubleshooting with visual representation
Better monitoring to ensure 24/7 up time
Easy installation, simple configuration, appealing UI

GoGlobal's IT Environment :

GoGlobal's travel page alone receives between 2.5 and 3.5 million page views a month, with over 30,000 unique visitors.Travel agents can also integrate themselves within the GoGlobal booking process seamlessly via the GoGlobal portal front end. That, plus customers from across different time z ones accessing their website to avail of services, means the IT team is tasked with ensuring un- interrupted, 24/7 availability of GoGlobal's portal. Business- critical systems like the online reservation system and the host- to- host integration system, need to be up and running all the time. Bottomline - there is critical dependency on GoGlobal's servers, to have the highest possible up- times.The health of their IT infrastructure has become vital to ensure that GoGlobal's service delivery stays robust and efficient.

GoGlobal employs multiple servers running Windows Server 2008 R2, along with several virtual servers running on Hyper- V, creating a heterogeneous IT infrastructure. This necessitates employing an integrated monitoring tool capable of providing visibility into the health of the infrastructure and apps running across platforms, both physical and virtual. Front- end web servers (IIS 7.5), application servers (.NET framework), Message Queues (MSMQ) and MySQL database servers also form part of GoGlobal's IT environment.

All these servers, hosted in a data center in Germany, have been replicated to have redundancy (Master - > Slave). While this ensures higher availability and uptimes for GoGlobal's portal and services, this adds an additional layer of complexity where IT infrastructure monitoring is concerned. Considering the complex nature of their IT infrastructure setup, GoGlobal acknowledged the importance of having a monitoring tool to provide complete visibility into the health and performance of their IT resources. And, after evaluating multiple monitoring tools available in the market, GoGlobal chose ManageEngine's Applications Manager.

GoGlobal has been using Applications Manager since 2009 for monitoring their IT applications infrastructure. The Results - "Powerf ul Performance and Availability Monitoring" led to improved business

Ruslan also feels that the initial investment in Applications Manager has paid off, since GoGlobal was able to get many performance metrics (more than other software they had considered) and better visual presentation for easier analysis and faster troubleshooting. This helped GoGlobal tune up its hardware/software for more efficient usage.The end result has been that the improved monitoring capabilities have helped GoGlobal increase its business substantially.

About ManageEngine

ManageEngine delivers real- time IT management tools that empower an IT team to meet an organization's need for real- time services and support. Worldwide, more than 100,000 established and emerging enterprises - including more than 60 percent of Fortune 500 companies - rely on ManageEngine products to ensure optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, United Kingdom, India, Japan and China.