| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Portal (formerly Business Units) | |||
| Email Response Management | |||
| Request sharing | |||
| Request collaboration | |||
| Contracts (automated billing) | |||
| Billing Module | |||
| Account and Contact Management | |||
| Knowledge Base | |||
| Product Catalog | |||
| Customer Portal | |||
| Active Directory Integration | |||
| Import from CSV files | |||
| Survey | |||
| Fail-over Service | Add-on | Add-on | Add-on |
| Help Desk Reports | |||
| Dashboard and Analytics | |||
| API | |||
| Live Chat | |||
| Custom module | |||
| Business Rules | |||
| SLA Management | |||
| Automation Bundle | |||
| Request Life Cycle | |||
| Custom Trigger | |||
| Request Timer Actions | |||
| Support Rep Auto Assign | |||
| Custom Schedules | |||
| Custom Functions | |||
| Custom Menu | |||
| Page Scripts | |||
| Webhooks | |||
| Field and Form Rules | |||
| Global Field and Form Rules | |||
| Operating System Supported | |||
| Windows | |||
| Linux | |||
| Database Supported | |||
| PostgreSQL | |||
| MS SQL | |||
| App Support (iPhone and Android) | |||
| Computer Telephony Integration (CTI) | Add-on | Add-on | Add-on |
| Remote Assistance (Zoho Assist) | Add-on | Add-on | Add-on |
| Zoom Integration | |||
| Maps Integration | |||
| Salesforce CRM Integration | |||
| Zoho CRM Integration | |||
| Zoho Analytics Integration | |||
| Free up to | 5 Support Reps | NA | NA |
| No. of Contacts (Customer Logins) | Unlimited | Unlimited | Unlimited |